Credentials that matter
Skills and tools
- 10 CFR
Required qualifications
- High school diploma or equivalent plus four (4) years relevant business experience in operations, marketing or customer service, or an equivalent combination of education and experience.
- Must possess effective written and verbal communication skills.
- Shift work and extended shifts may be required.
About this role
The System Outage Communications Specialists (SOCS) analyze and resolve outage related inquiries and communicate reliable and accurate information during outages.
Responsibilities
- Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans.
- Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson.
- As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
- Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
- Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Preferred qualifications
- Special Skills, Knowledge, or Qualifications: Oracle Customer Care & Billing (CC&B) system experience and experience with outages and Automated Distribution Management System (ADMS).
- Demonstrated proficiency in Microsoft operating systems and use of mainframe systems such as customer information and outage management systems.
- Ability to conduct research and perform data analyses to troubleshoot, resolve, and effectively communicate outage issues.
- Must be flexible to be available on-call, and to provide 24/7 coverage, to support unusual or emergency situations, such as summer storms.
- Ability to perform under stressful conditions Major Accountabilities 1)
- Act as central point of contact for key account customers during outage and/or emergency situations on a 24/7 basis.
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System Outage Comm Specialist
Arizona Public Service