Supervisor IT Information Services Business Analysis | Palo Verde
Arizona Public ServicePalo Verde
Good fit if
- You can work on-site at Palo Verde.
- You can join the on-call and emergency-response rotation.
Required qualifications
- Bachelor's degree in Computer Information Systems, Business, or related field from an accredited college/university plus six (6) years of experience as a business analyst or similar role; OR combination of education and experience totaling 10 years
- Demonstrated leadership skills
- Experience supporting all phases of IT project lifecycle from conception through close
- Strong understanding of application support, system implementations, and system enhancements
- Ability to guide teams through requirements gathering, testing, and change management
- Collaborative leadership style with clear communication and organizational skills
- Ability to manage multiple priorities while keeping teams aligned
About this role
Supervise the business analysis function at APS's Palo Verde nuclear station, leading a team of business analysts who translate operational requirements into IT solutions for safety-critical systems. This role bridges technology implementation with nuclear plant operations to ensure systems support safe and reliable reactor operations.
Responsibilities
- Lead and coach business analysts in translating nuclear plant operational needs into practical IT solutions
- Partner with IT, operations, and business stakeholders to design system improvements and oversee implementation for safety-critical applications
- Conduct requirements gathering meetings, workshops, and stakeholder interviews across plant programs
- Oversee process mapping, requirements documentation, user acceptance testing, and change readiness for plant systems
- Serve as liaison between plant customers and IT delivery/development teams
- Apply business process modeling to identify stakeholder needs and develop current/future process models for plant operations
- Manage team costs within approved budget and improve department processes
- Lead technical issue resolution for plant-critical systems by identifying, recommending, and implementing solutions
- Coordinate with training teams to deliver end-user training for new projects and major application enhancements
- Develop and retain skilled technical team through performance management and professional development
- Support Palo Verde IT software license renewals and O&M budgeting
- Balance team workload across active projects, operational support, and system enhancements
- Support unit-level strategic plans aligned with corporate and IT objectives
Preferred qualifications
- Demonstrated high-quality oral, written, and presentation communication skills
- Strong interpersonal and people management skills
- Project management experience
- Strong interpersonal skills for engaging all levels of management and front-line personnel
- Understanding of APS's organizational and operating structure
- Familiarity with business units supported by IT and the services they deliver
- Experience in Agile roles (Product Owner, SCRUM Master, SCRUM Team member)
Location, schedule, and travel
Onsite at Palo Verde nuclear station; may be called upon to serve as Emergency Response Organization member and support refueling or short-notice outages including line roles as necessary.
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Arizona Public Service