Account Executive

About this role

Consider joining the Duke Energy team, where you'll find a friendly

Work Environment

• —, opportunities for growth and development, recognition for your work, and competitive pay and

Benefits

• —.Position SummaryThe National Account Executive is responsible for managing strategic issues and cultivating relationships with Duke Energy’s largest and most complex commercial customers across all Duke operating companies. This role focuses on enhancing customer satisfaction, strengthening key external partnerships, building customer advocacy, and identifying opportunities to grow earnings. In collaboration with internal teams, National Account Executives develop and execute strategies that support the company’s business objectives, policy priorities and reputation management efforts.ResponsibilitiesRelationship and Issues ManagementEstablish and maintain strong relationships at all levels within customer organizations to support long-term engagement and strategic alignment.
• —Understand customer’s unique needs, strategic issues, business objectives and decision-making processes, and effectively communicate those needs internally to drive alignment and support.
• —Demonstrate an in-depth knowledge of rate structures, billing options, and customer programs across all Duke operating companies.Serve as lead negotiator and primary decision maker in resolving customer issues, ensuring timely and effective solutions.Own and manage the entire customer relationship, coordinating with internal departments, including senior leadership, to ensure alignment.Business & Economic DevelopmentDrive earnings growth by proactively identifying and positioning product and service solutions that meet and exceed customer needs.
• —Manage the sales process from initial needs assessment through solution delivery, coordinating internal cross-functional teams to ensure customer success.
• —Coordinate and manage customer service projects and load growth opportunities.Actively promote the implementation and broad acceptance of the company’s tools and services.Strategic PlanningDevelop and execute strategic plans to proactively address and resolve issues, strengthening and preserving relationships with the company’s large business customers.
• —Develop and maintain a comprehensive understanding of the customer’s business, key stakeholders and strategic initiatives to better anticipate needs and deliver value.
• —Monitor and communicate market trends, forecasts, and external factors – such as environmental and regulatory developments – impacting large business customers, providing insights to internal stakeholders for strategic planning and forecasting.
• —Develop and implement action plans for specific projects to achieve defined business objectives and customer outcomes.Project ManagementServe as the primary liaison between customers and internal teams to ensure timely delivery of solutions and alignment with customer expectations.
• —Provide support during emergency and storm events by communicating outage information and restoration updates to customers.

Education

• —and Policy AdvocateEstablish and maintain effective communication and

Education

• —channels to keep customers informed and engaged.Serve as a liaison between the company and customer to communicate and educate on relevant regulatory and legislative matters.
• —Prepare and present relevant information on emerging trends, technologies, and industry developments to customers, ensuring they remain informed and engaged.Performance ManagementServe as a resource to assigned internal cross-functional teams to assist in developing solutions to large business customers’ needs.
• —Develop and maintain technical and working knowledge of customer processes and technologies that affect the energy delivery methods including all energy end uses.
• —Develop and maintain comprehensive working knowledge of electric systems and components, including those associated with Duke Energy’s transmission and distribution system, as well as the effect of the interface with the customer’s systems.Basic/Required QualificationsBachelors degree AND five (5) years minimum required related experienceIn Lieu of degree(s) and

Experience

• —listed above, High School/GED AND nine (9) years minimum required related experienceDesired QualificationsMaster’s degreeProfessional EngineerCertified Energy ManagerData Analyst experienceProject management experienceExperience managing relationships with large and complex customers and/or key stakeholdersExcellent interpersonal

Skills

• —including communication

Skills

• —, presentation

Skills

• —, conflict resolution and negotiation skillsExcellent judgment and decision-making skillsAbility and flexibility to effectively manage and facilitate multiple projects and issues simultaneouslyAbility to develop results-oriented business relationships to influence the outcome of issues to effectively advance and/or position the corporation’s business plans and objectivesAbility to maintain composure and clarity of thought and purpose when confronted with highly stressful situationsKnowledge of customer-side energy distribution and energy-consuming systems and processesEffective analytical, problem identification and resolution skillsAbility to work in a team environment to coordinate resources in a matrixed organization to meet customer expectationsAbility to build relationships in a virtual environmentProven self-starter, with a results-oriented mindset, capable of taking initiative and driving tasks to completion with minimal supervisionProficiency in Microsoft Office software tools and demonstrated ability to learn new systemsWorking ConditionsVirtual Mobility Classification – Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable daily commute to a Duke Energy facilityAbility to engage 24/7 for response and resolution of emergent customer needs including but not limited to power outages, emergent maintenance work, and major storm support.Occasional overnight travel to attend customer meetings, conferences, and internal meetings.Travel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPlease note that in order to be considered for this position, you must possess all of the basic/required